Effective Date: December 30, 2025

ZMB (M) SDN BHD ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact number, email address, vehicle details, and service history.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Provide automotive repair and maintenance services
• Communicate with you about appointments, quotations, and service updates
• Process payments and maintain service records
• Improve our services and customer experience
• Send promotional materials (only with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., parts suppliers, warranty providers)
• Legal authorities when required by law

4. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications

6. Contact Us

For privacy-related questions or requests, please contact us at:

• Email: zmbsdnbhd@gmail.com
• Phone: 1700-81-8483

Effective Date: December 30, 2025

By using the services of ZMB (M) SDN BHD ("ZMB Autotech"), you agree to be bound by the following terms and conditions. Please read them carefully before authorizing any work on your vehicle.

1. Service Authorization and Pricing

• Quotation: All repair and service prices are based on a detailed quotation provided prior to work commencement. Quotations are valid for seven (7) days.
• Variations: No additional work will be undertaken without explicit authorization. If additional repairs are discovered, we will contact you for approval.
• Payment: Payment is due in full upon completion and prior to vehicle release. We accept cash, bank transfer, and major cards.

2. Parts and Warranty

• Parts Selection: We use OEM or high-quality aftermarket parts as agreed during consultation.
• Workmanship Warranty: Standard warranty on workmanship and new parts (typically 30-90 days depending on service type).
• Warranty Void Conditions: Warranty is voided if vehicle is tampered with, involved in an accident, used for racing, or maintenance schedules are not followed.

3. Vehicle Storage and Collection

• Risk: Vehicles on our premises are at owner's risk for loss from fire, theft, or natural disasters. Maintain comprehensive insurance.
• Due Care: We exercise reasonable care during authorized repairs and are liable only for damage caused by our negligence.
• Collection: Vehicles must be collected within 48 hours of completion notification.
• Storage Fees: RM50 per day applies for vehicles uncollected beyond 48 hours.

4. Limitation of Liability

Our liability is limited to the cost of the specific service performed. We are not liable for indirect, incidental, or consequential damages including loss of use or rental costs.

5. Governing Law

These Terms are governed by the laws of Malaysia. Disputes shall be resolved under the exclusive jurisdiction of Malaysian courts.

6. Contact Information

For questions regarding these Terms of Service:

• Email: zmbsdnbhd@gmail.com
• Phone: 1700-81-8483
• Address: No.175, Jalan S2C6, Green Technology Park, Seremban 2, 70300 Negeri Sembilan

By authorizing work with ZMB Autotech, you acknowledge that you have read, understood, and agree to these Terms of Service.